kuv9 Complete Terms & Conditions

These terms and conditions ("Terms") apply to the use of the kuv9 platform and all its associated services. By accessing the kuv9 website or using any of its services, you confirm that you have fully read, understood, and accepted these Terms.

These Terms have been prepared for users in Bangladesh. If you do not agree with any part of these Terms, you are requested to refrain from using the kuv9 platform.

In these Terms, "platform" refers to the kuv9 website, mobile version, and all associated services. "User" or "you" refers to any registered member.

To use the kuv9 platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You must have a valid account in your own name.
• You must ensure that online gaming is not legally prohibited in your area.
• You must be of sound mind and capable of accepting these Terms voluntarily.

kuv9 may request a copy of your national identity card or passport at any time for age verification. kuv9 reserves the right to suspend withdrawals until age verification is complete.

3.1 Registration Process

To create an account on kuv9, registration must be completed with accurate and up-to-date information. Each person may create only one account. Attempting to create multiple accounts may result in all accounts being closed and balances being forfeited.

3.2 Password Security

It is your responsibility to keep your account secure. Do not share your password with anyone. If you believe your account has been compromised, notify the support team immediately.

3.3 Identity Verification (KYC)

To ensure secure payment processing, kuv9 may ask you to complete an identity verification (Know Your Customer) process when required. Failure to cooperate with this process may result in restricted account access.

• A scanned copy of your national identity card or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

4.1 Deposits

The minimum deposit amount on kuv9 is ৳100 (per method). The following payment methods are supported:

• bKash — Bangladesh's popular mobile banking service.
• Nagad — The postal department's digital financial service.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Upay — United Commercial Bank's digital payment service.
• Bank Transfer — Major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 30 minutes to 3 hours to process. However, withdrawals may be delayed if KYC verification is not complete or if suspicious activity is suspected.

Withdrawals can only be made to the same payment method used for the deposit, unless otherwise approved. This is part of our anti-money laundering policy.

5.1 Welcome Bonus

New members on kuv9 receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.

• Example: ৳1,000 deposit receives a ৳1,200 bonus → total balance ৳2,200.
• Example: ৳18,000 deposit receives the maximum bonus of ৳10,000 → total balance ৳28,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. For example: for a ৳1,200 bonus, you must wager ৳24,000 (৳1,200 × 20) before you can withdraw bonus winnings. Wagering applies only to the bonus amount, not the combined total of the deposit and bonus.

5.3 General Bonus Terms

• Each bonus offer may have its own expiry period.
• A bonus offer may only be claimed once.
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled.
• Attempting to claim bonuses from multiple accounts is strictly prohibited.
• kuv9 reserves the right to modify or cancel any bonus offer at any time.

kuv9 places the highest importance on protecting your personal information. SSL encryption is used on the platform to keep all your data and transactions secure.

Details on how your information is collected, used, and protected can be found on our Privacy Policy page. By using the platform, you also consent to our privacy policy.

• Your information will not be sold to third parties.
• Your information may be used for service improvement and to meet legal obligations.
• You will be promptly notified in the event of a security breach.

The kuv9 platform provides services on an "as-is" basis. kuv9 is not responsible for the following:

• Loss caused by internet connection disruptions.
• Issues with third-party software or networks.
• Malware or hacking on the user's own device.
• Games being interrupted due to unexpected technical errors.
• Normal financial losses in gaming.

kuv9's maximum liability in any case will not exceed the transaction amount directly applicable to the incident in question.

kuv9 places responsible gaming as its highest priority. We believe that gaming should be entertaining and should never be the cause of financial or mental health problems.

11.1 Healthy Gaming Habits

• Set a fixed budget for yourself and do not exceed it.
• Play for entertainment, not as a source of income.
• Take regular breaks and avoid playing for long stretches at a time.
• It is better not to play games when under mental stress, feeling depressed, or under the influence of substances.

11.2 Support Tools

The following support tools are available on the kuv9 platform:

• Option to set a deposit limit.
• Setting a session time limit.
• Self-exclusion (for a set period or permanently).
• Reality Check notifications.

For more details, visit our Responsible Gaming page or contact the support team.

kuv9 reserves the right to modify these terms and conditions at any time. Changes will take effect as soon as they are published on the website. For significant changes, a notification may be sent to your registered email.

If you continue to use the platform after any changes, it will be assumed that you have accepted the updated terms and conditions. Therefore, it is recommended that you review this page regularly.

12.1 Dispute Resolution

Any dispute between kuv9 and a user will first be attempted to be resolved through dialogue. Contact us through the support channel to submit your complaint — our team is available 24/7 to assist.

12.2 Contact

For any questions or feedback regarding these terms and conditions, please contact our support team:

• Live Chat — available 24/7 in Bengali and English.
• Email: [email protected]