kuv9's Privacy Policy

1. Introduction & Scope

This privacy policy applies to all users of the kuv9 platform. When you visit our website, create an account, or use any of our services, the terms of this policy take effect.

kuv9 operates a reliable and secure online gaming platform for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. That is why we treat your information with the highest level of care and attention.

By reading this policy, you will clearly understand what information we collect, why we collect it, how we use it, and what rights you have. Continuing to use our services indicates that you agree to this policy.

2. What Information We Collect

kuv9 collects information from various sources. A detailed description is provided below:

a) Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)
• Payment information (bKash, Nagad, Rocket, Upay, or bank details)

b) Information Collected Automatically

Some information is collected automatically while you use the platform, such as:

• IP address and device type
• Browser information and operating system
• Session duration and pages visited
• Data collected through cookies and tracking technologies
• Transaction history and gaming activity

c) Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may sometimes verify information with trusted third-party service providers. This information is used solely for security purposes.

3. Purpose of Data Collection

kuv9 collects and uses your information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure gaming services, financial transactions, and reward distribution.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Age Verification: To ensure services are provided only to those aged 21 and above.
• Customer Support: To help resolve your questions and issues.
• Relevant Communications: To keep you informed about new features, bonus offers, and important updates.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To review user experience and improve the quality of our services.

We never sell your information to third parties under any circumstances. The use of information is always limited to the purposes stated above.

4. Sharing & Disclosure of Information

kuv9 may share information with the following parties in specific circumstances:

a) Payment Processors

To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and related banking partners. This information is used solely to ensure secure transactions.

b) Identity Verification Services

To verify your identity and confirm your age, we may share information with trusted verification service providers. This process is completely confidential.

c) Legal Authorities

If there is a legal obligation or a court order is received, we will be required to provide information to the relevant authorities. However, in such cases we always follow a policy of providing only the minimum necessary information.

d) Technology Partners

We work with certain technology service providers to operate the platform. They operate under strict confidentiality agreements and may only use information for specified purposes.

5. Methods of Data Protection

kuv9 uses industry-standard technology to protect your information:

• SSL Encryption: All data transmission is secured through advanced SSL encryption technology.
• Encrypted Storage: All sensitive information stored is kept in encrypted form.
• Access Controls: Only authorized personnel have access to specific information.
• Regular Audits: Security measures are regularly reviewed and tested.
• Two-Factor Authentication: An additional layer of security is used when accessing accounts.
• Firewall Protection: Robust firewall systems are maintained to prevent unauthorized access.

Please keep in mind that transmitting information over the internet is not entirely risk-free. We take every precaution, but no system can guarantee 100% security. You are also responsible for keeping your login information secure.

6. Data Retention Period

How long kuv9 retains your information depends on the type and purpose of the data:

• Account Information: For as long as the account is active, and for a specified period after closure in accordance with legal obligations.
• Financial Transaction Data: Retained long-term in compliance with applicable law.
• Gaming Activity Data: Throughout the entire period the account is active.
• Communication History: For as long as necessary for customer support purposes.
• Cookie Data: Deleted automatically depending on the type of cookie.

When the need to retain information ends, we delete or anonymize it using secure methods.

7. Cookie Policy

The kuv9 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

a) Essential Cookies

These cookies are necessary for the website to function properly. They are used for session management, security verification, and maintaining login status. Declining these cookies may prevent you from using the website.

b) Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience.

c) Analytical Cookies

These cookies are used to understand how users interact with our platform, which helps us improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the website to stop working.

8. Your Rights

As a kuv9 user, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In some cases, you may request that the use of your information be limited.
• Data Portability: You have the option to request your information in an organized, readable format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.

To exercise these rights, contact us at [email protected]. We will try to respond to your request within a reasonable time.

9. Protection of Minors

kuv9 is for users aged 21 and above only. We do not collect or store information from minors under any circumstances. Age verification is mandatory during account registration.

If we learn that a minor is using our services, we will immediately close that account and delete the related information. If a guardian believes their child has used our platform, please contact us.

10. Third-Party Connections

Our platform may have connections with third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and other service providers. They have their own privacy policies and are responsible for managing their own data.

kuv9 is not responsible for the privacy policies or practices of third parties. We advise you to read the privacy policy of any third party before sharing information with them.

11. Changes to the Policy

Our services and applicable laws may change over time. In such cases, kuv9 may revise this privacy policy. For any significant changes, we will:

• Display an update notice on the website.
• Notify registered users by email or through a relevant channel.
• Update the "Last Updated" date at the top of the policy.

Continuing to use our services after changes are made indicates that you have accepted the revised policy. We therefore recommend visiting this page regularly.

12. International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that appropriate protection of the data is in place in compliance with applicable law.

To ensure data protection standards in countries or regions where information is transferred, we put in place appropriate agreements and safeguards.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. The kuv9 customer support team is available 24/7.